Terms of service

These Terms of Service govern access to the JR17 website and purchases made through the online store.

By visiting the website, creating an account or placing an order, the customer agrees to these Terms, the Privacy Policy, Return and Refund Policy and Shipping Policy.

Business Information

The store is operated by:

Legal entity: Sahaj Global FZCO
Trading name: JR17
Trade Licence Number: [INSERT]
Licence-issuing authority: [INSERT FREE-ZONE AUTHORITY]
Registered address: [INSERT COMPLETE ADDRESS], Dubai, United Arab Emirates
Email: jr17global@gmail.com
Phone/WhatsApp: +971 58 235 6677
VAT TRN: [INSERT ONLY WHEN VAT-REGISTERED]

Eligibility

Customers must have the legal capacity to enter into a purchase contract.

A person under the age of 18 should use the website and place orders only with the involvement and permission of a parent or legal guardian.

Account Information

Customers are responsible for:

  • Providing accurate information
  • Maintaining the confidentiality of login credentials
  • Preventing unauthorized use of their account
  • Informing JR17 of suspected unauthorized activity

JR17 may suspend an account connected with fraud, abuse or unlawful activity.

Products

JR17 makes reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and availability are accurate.

Actual product colours may vary slightly because of:

  • Screen settings
  • Lighting
  • Photography
  • Manufacturing variations

Packaging may be changed by the manufacturer without prior notice, provided that the product’s essential identity and specifications remain the same.

Prices and VAT

Prices are displayed in United Arab Emirates dirhams (AED) unless another currency is clearly stated.

Where Sahaj Global FZCO is registered for UAE VAT, applicable VAT will be charged and shown in accordance with UAE tax requirements.

The UAE mandatory VAT-registration threshold for a resident business is currently AED 375,000 of taxable supplies and imports, subject to the detailed registration rules.

JR17 reserves the right to correct an obvious pricing, typographical or technical error before fulfilling an order.

Order Acceptance

An order confirmation acknowledges that an order has been received. It does not necessarily mean that the order has been finally accepted.

JR17 may refuse or cancel an order where:

  • A product is unavailable.
  • Payment authorization fails.
  • The order information is incomplete.
  • The delivery location cannot be serviced.
  • A clear pricing error has occurred.
  • Fraud, resale abuse or unauthorized activity is suspected.
  • The order breaches applicable law.

Where an order is cancelled after payment, the eligible amount will be refunded.

Payments

Customers must use a payment method that they are legally authorized to use.

Available payment methods will be displayed at checkout and may include:

  • Credit or debit card
  • Digital payment service
  • Bank transfer
  • Cash on Delivery, where available

Payment providers may apply their own terms, verification procedures and processing times.

Electronic Communications and Invoices

By purchasing online, customers agree to receive order confirmations, invoices, delivery updates and other transaction-related communications electronically.

JR17 will provide an electronic invoice containing the relevant transaction and business information.

Promotions

Promotional offers:

  • Apply only for their stated period.
  • Cannot be exchanged for cash.
  • May be limited by location, quantity or customer.
  • Cannot usually be combined unless expressly stated.
  • May be withdrawn where misuse or a technical error is identified.

Reviews and Customer Content

Customers may submit genuine and lawful reviews.

Reviews must not contain:

  • False or misleading claims
  • Threats or harassment
  • Discriminatory or offensive material
  • Personal information belonging to another person
  • Malicious code
  • Unrelated advertising
  • Content that infringes intellectual-property rights

JR17 may moderate or remove content that violates these requirements.

Intellectual Property

The JR17 name, website design, original photographs, graphics, descriptions, text, logos and promotional materials may be protected by intellectual-property laws.

They may not be copied, republished, modified, distributed or commercially exploited without written authorization.

Third-party trademarks remain the property of their respective owners.

Prohibited Activities

Customers must not:

  • Use the website for unlawful or fraudulent purposes.
  • Submit false customer or payment information.
  • Attempt to access another customer’s account.
  • Introduce viruses or malicious code.
  • Interfere with store security.
  • Scrape or copy website content without authorization.
  • Purchase products for unlawful resale.
  • Violate UAE laws or the rights of another person.

Liability

JR17 does not exclude responsibility that cannot legally be excluded under UAE law.

Subject to mandatory consumer rights, JR17 will not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time of purchase.

Customers must use products according to their intended purpose, instructions and safety warnings.

Third-Party Services

The website may use third-party services, including Shopify, payment gateways, delivery providers and external links.

Those providers may have separate terms and privacy practices. JR17 is not responsible for a third-party service outside its reasonable control.

Governing Law

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

Disputes will be submitted to the competent UAE or Dubai courts unless mandatory law requires a different forum.

Changes to the Terms

JR17 may update these Terms to reflect legal, technical or operational changes.

The current version will be published on the website with its effective date. Changes will not unfairly remove rights relating to orders already accepted.