Privacy policy

This Privacy Policy explains how JR17, operated by Sahaj Global FZCO, collects, uses, stores and shares personal information when customers visit the website, create an account, place an order or communicate with us.

JR17 processes customer information in accordance with applicable UAE data-protection requirements. UAE rules protect consumer privacy and restrict the sharing or commercial use of customer information without an appropriate legal basis or consent.

Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and transaction information
  • Product preferences
  • Customer-support communications
  • Device, browser and IP-address information
  • Website activity and cookie information
  • Marketing preferences
  • Payment confirmation information

Full payment-card information is generally processed by the applicable payment service provider rather than being directly stored by JR17.

How We Use Personal Information

Information may be used to:

  • Process and deliver orders
  • Verify payments
  • Communicate order updates
  • Handle returns, refunds and complaints
  • Prevent fraud and unauthorized transactions
  • Improve the website and customer experience
  • Comply with accounting, tax and legal obligations
  • Send marketing communications where permitted
  • Maintain website and payment security

Sharing of Information

We may share information only where reasonably necessary with:

  • Shopify and website-service providers
  • Payment gateways and banks
  • Delivery and logistics companies
  • Customer-support providers
  • Analytics and advertising providers
  • Accountants, auditors and professional advisers
  • Government, regulatory or law-enforcement authorities where legally required

Service providers may process information only for the services they provide, subject to their contractual and legal obligations.

JR17 does not sell customers’ personal information.

Marketing Communications

Customers may choose whether to receive promotional emails, SMS messages or other marketing communications.

A customer may unsubscribe by:

  • Using the unsubscribe link in an email
  • Replying “STOP,” where supported
  • Contacting jr17global@gmail.com

Unsubscribing from marketing does not prevent essential order, payment, security or delivery communications.

Cookies

The website may use cookies and similar technologies to:

  • Keep the shopping cart functioning
  • Remember customer preferences
  • Maintain account security
  • Analyse website performance
  • Measure advertising effectiveness
  • Personalize website content

Customers may manage cookies through their browser or the cookie-preference tool available on the website. Disabling essential cookies may affect store functionality.

Data Retention

Personal information will be retained only for as long as reasonably necessary to:

  • Complete transactions
  • Handle customer claims
  • Maintain accounting and tax records
  • Prevent fraud
  • Meet applicable legal requirements

Information may then be deleted, anonymized or securely archived.

Data Security

JR17 uses reasonable administrative, organizational and technical measures intended to protect personal information.

However, no online storage or transmission method can be guaranteed to be completely secure.

Customer Rights

Subject to applicable UAE law, a customer may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of information where legally permitted
  • Withdrawal of marketing consent
  • Restriction of certain processing
  • Information about how their data is used

Requests may be sent to:

jr17global@gmail.com

We may request reasonable identity verification before completing a privacy request.

International Processing

Shopify, payment providers or other service providers may process information outside the UAE.

Where international processing occurs, JR17 will rely on the safeguards, contractual measures or other lawful mechanisms applicable to the relevant processing arrangement.

Privacy Contact

JR17 – Sahaj Global FZCO
Email: jr17global@gmail.com
Phone: +971 58 235 6677